Help Center
Information and practical guidance for using FilePriv's file processing tools, privacy utilities, and Pro services.
Getting Started
FilePriv is designed to make common file-processing tasks straightforward. All tools can be used directly through your browser without creating a traditional account.
Choose the tool you need, provide the required file or information, complete the requested operation, and download or access the resulting content when processing is complete.
File Conversion
FilePriv can process supported documents and convert them between supported formats. The available conversion options are displayed directly on the conversion page.
Select a file
Choose the document you want to process from your device. Only supported file types can be processed.
Choose the format
Select the target format available for the uploaded file.
Start processing
Submit the file and allow FilePriv's processing system to perform the requested conversion.
Download the result
When processing finishes, the resulting file becomes available for download. Once downloaded all original files are removed.
Uploads and File Limits
FilePriv applies upload and usage limits to help keep the service reliable and available. The limits that apply to a particular service are shown where relevant during use.
If an upload is rejected, first check that the file is in a supported format and that its size is within the currently permitted limit.
The file must be a format supported by the selected FilePriv tool.
Files must remain within the applicable upload limit for the service and access level being used.
Damaged, incomplete, or incorrectly formatted files may fail during processing.
Processing and Downloads
Some operations may take longer than others depending on the file, requested operation, and processing requirements.
FilePriv uses background processing for supported operations. After an upload has been accepted, the processing system works on the requested task and updates its status when the operation progresses or finishes.
Once processing is complete, use the provided download option to retrieve the resulting file. We recommend checking the downloaded result before removing your original file.
Private Notes
Private Notes allows you to create temporary notes that can be accessed through a generated link.
When creating a private note, enter the information you want to share and select the available expiration period. Once the note has been viewed by the other party or expires, it is removed according to the service's cleanup process.
Private Notes are intended for temporary information sharing and should not be treated as a permanent document storage system.
Metadata Cleaner
The Metadata Cleaner is designed to process supported images and remove embedded metadata from the resulting file where the tool supports that metadata type.
Metadata can contain information embedded inside a digital file, such as camera information, software information, timestamps, or location-related information depending on the file and device that created it.
After processing, download the resulting file and use that cleaned copy where appropriate.
Free Usage
FilePriv provides basic functionality without requiring a traditional account. Free usage is subject to service limits designed to prevent excessive automated or abusive use and to keep the service available.
Where a usage counter is displayed, it shows the remaining available actions under the applicable allowance. All values are reset on a 24 hour basis.
Free limits can apply across FilePriv tools rather than representing unlimited independent use of every feature. The exact allowance shown by the service takes precedence over general information on this page.
FilePriv Pro
FilePriv Pro is intended for users who need additional capacity or access beyond the free service.
Pro access does not require creating a traditional username and password account. Instead, Pro access is associated with the access credentials provided after successful payment.
Keep your Pro access information secure. Anyone who obtains valid access credentials may potentially be able to use the associated Pro access.
Troubleshooting
My file will not upload
Check the file type and size first. If both are supported, try refreshing the page and submitting the file again. A temporary browser or network problem can also prevent an upload from completing.
My conversion failed
Conversion failures can occur when a file is corrupted, uses unsupported features, contains unusual formatting, or cannot be processed by the selected conversion tool. Try opening the original file locally and, if possible, saving it again before uploading it.
My file is still processing
Processing time depends on the operation and the file being processed. If a processing operation remains unavailable for an unusually long period, check the Status page for any reported service problems.
I cannot download my result
Make sure the processing operation has completed successfully and that the result has not expired. If the download still does not work, try the operation again from the original file.
My free limit has been reached
Free usage is subject to the currently displayed allowance. If you have reached the applicable limit, you may need to wait until the allowance becomes available again or use an available Pro option where appropriate.
Privacy and File Handling
FilePriv is designed around temporary processing rather than permanent file storage. Uploaded files need to be temporarily available to the processing system in order for the requested operation to take place.
Temporary files are handled by the application's processing and cleanup mechanisms. FilePriv should not be considered a permanent backup service.
For more information about information handling, cookies, temporary files, and other privacy-related matters, please refer to the Privacy Policy.
If you have encountered a problem that is not covered here, check the FilePriv Status page first. If the service appears operational and the problem continues, contact FilePriv with enough information to describe the issue without sending sensitive or unnecessary personal information.